MPI & car accident recovery
How to Get Physiotherapy Covered by MPI After a Manitoba Car Accident
Start by reporting your injury to MPI, obtaining your injury claim information and contacting a physiotherapy clinic to discuss assessment and billing. Booking an appointment does not, by itself, confirm coverage.
1. Report your injury to MPI
This practical guide explains the steps for arranging MPI physiotherapy in Winnipeg.
Make sure MPI knows you were injured, even if you have already reported damage to your vehicle.
To open an injury claim, call MPI at 204-985-7000 or toll-free at 1-800-665-2410. MPI also offers online claim reporting. Contact your case manager with questions about an existing injury claim.
2. Gather your claim information
Have the following information ready when contacting the clinic:
- Your MPI injury claim number, if available.
- The date of the accident.
- Your case manager’s contact details, if assigned.
- Any treatment authorization or instructions you have received.
If something is missing, ask the clinic what you need before attending.
3. Describe your symptoms when booking
Tell reception that you are arranging physiotherapy following a motor vehicle accident. Mention symptoms such as:
- Headaches.
- Neck pain or stiffness.
- Dizziness.
- Nausea.
- Back or shoulder pain.
- Difficulty with sleep, work or everyday movement.
Flag dizziness and nausea before your visit so the provider can advise on the appropriate assessment. Do not assume that every symptom requires the same type of treatment.
4. Confirm assessment and billing arrangements
Ask what the clinic needs to verify your coverage and whether any costs could be your responsibility.
MPI’s guidance states that a doctor’s referral is not required to see a physiotherapist. You should still share relevant medical advice or assessment results you have received since the accident.
5. Prepare your questions and recovery goals
Write down when your symptoms started, what makes daily activities difficult and what you hope to return to.
Before leaving your assessment, ask:
- What are the next steps in my treatment?
- What should I do between appointments?
- Which visits are currently covered?
- Who will confirm coverage if further treatment is recommended?
Clear answers help you plan your appointments and understand your responsibilities.
Arrange your appointment at St. James Rehab
Visit St.James Rehabilitation and Physiotherapy Center at 1601 Silver Avenue, Suite A, Winnipeg.
Call 204-786-5944 or book an appointment online. For same-day appointments, call 2047865944 to confirm availability. Online booking requires at least 24 hours’ notice.
Ready to arrange a visit? Call 2047865944.
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